Magic Mango is committed to offering a safe and fair gaming environment. This page explains how we support responsible play, what tools you can use to stay in control, and where to find help if gambling stops being fun.
Gambling as Entertainment
Gambling should always be a form of entertainment, not a way to make money or solve financial problems. Set a budget you can afford to lose and stick to it. Never chase losses or gamble with money meant for essential expenses like rent, bills, or groceries.
Tools to Stay in Control
We provide several features to help you manage your play:
- Deposit limits: Choose daily, weekly, or monthly caps on how much you can add to your account. Limits apply right away. Raising a limit requires a 24-hour cooling-off period. - Loss limits: Set a maximum amount you can lose over a chosen period. Once reached, you cannot continue playing until the next period begins. - Session time limits: Decide how long you can play in one sitting. When the time ends, you’ll be logged out automatically. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. You can set these to appear every 15, 30, or 60 minutes. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be inactive during this time, and you cannot log in or place bets. - Self-exclusion: If you need a longer break, you can exclude yourself for at least six months. During this time, your account is closed, and you won’t receive any marketing messages.
All these settings are available in your account under “Responsible Gaming.” Changes to decrease limits take effect immediately. Requests to increase limits are delayed by 24 hours to give you time to reconsider.
Recognising Problem Gambling
It’s important to watch for signs that gambling may be becoming harmful. These include:, Feeling restless or irritable when trying to cut down, Lying about how much you gamble, Using gambling to escape stress or mood problems, Borrowing money or selling things to fund play
If any of these sound familiar, it’s time to take action. There is no shame in asking for help. Support is free, confidential, and available now.
Independent organisations offer advice and counselling. In many regions, national self-exclusion registers such as GamStop allow you to block access to multiple gambling sites at once. Other services like GamCare, BeGambleAware, or Gambling Therapy provide live chat, phone lines, and online resources tailored to your needs.
Protecting Minors
Magic Mango is strictly for adults aged 18 and over. We verify age and identity during registration and may request documents before allowing withdrawals. If you share a device with children, consider installing blocking software like Net Nanny or K9 Web Protection to prevent underage access.
Account Rules and Fair Play
Only one account per person is allowed. You must be of legal age and located in a permitted jurisdiction to register. All accounts undergo identity verification (KYC) to prevent fraud and protect your funds.
Deposits are processed instantly, but your first withdrawal requires full verification. Bonus offers come with terms: wagering requirements, eligible games, expiry dates, and conversion caps. Abusing bonuses, such as creating multiple accounts or exploiting technical errors, will void any winnings.
Inactive accounts (no login or activity for 12 months) may incur a small monthly fee after written notice. Collusion, bots, card counting in prohibited games, and fraudulent chargebacks violate our fair-play policy and can lead to account closure.
If you have a complaint, contact our support team first. If unresolved, you may escalate it to the relevant licensing authority.
Privacy and Data Use
We collect personal data to run your account securely: name, contact details, payment info, and technical logs like IP addresses and device type. This is necessary for identity checks, fraud prevention, regulatory compliance, and service improvement.
Your data is never sold. It is shared only with payment processors, identity verification partners, and regulators. As required by law. We keep records for five years after account closure, as mandated by anti-money laundering rules.
You have rights to access, correct, delete, or transfer your data. To exercise them, email our data protection contact. You can also object to certain processing activities.
Cookies on our site fall into three types: essential (to run the site), analytics (to understand usage), and marketing (for personalised ads). You can manage preferences via the cookie banner or browser settings.
All data in transit is protected with strong encryption. Internal access is limited to authorised staff only.
Staying Updated
We may update these policies occasionally. Significant changes will be posted on-site and, where appropriate, notified by email. Continued use of the site means you accept the revised terms.